Public Service ICT Strategy

Strategic Direction

This Strategy has identified 5 key strategic objectives that will set the future direction for innovation and excellence in ICT within the Public Service.

1. Build to Share: Creating ICT shared services to support integration across the wider Public Service to drive efficiency, standardisation, consolidation, reduction in duplication and control cost.

2. Digital First: Digitisation of key transactional services and the increased use of ICT to deliver improved efficiency within Public Bodies and provide new digital services to citizens, businesses and public servants.

3. Data as an Enabler: In line with statutory obligations and Data Protection guidelines, facilitate increased data sharing and innovative use of data across all Public Bodies to enable the delivery of integrated services, improve decision making and improve openness and transparency between Government and the public.

4. Improve Governance: Ensure that the ICT strategy is aligned, directed and monitored across Public Bodies to support the specific goals and objectives at a whole-of-government level and with an emphasis on shared commitment.

5. Increase Capability: Ensure the necessary ICT skills and resources are available to meet the current and future ICT needs of the Public Service.

The Strategy will ensure future investment in ICT is aligned across Public Bodies and continues to deliver the required services and efficiencies for the Public Service, for citizens and for businesses. Accordingly, this ICT Strategy is aligned with the objectives of the Public Service Reform Plan1 of increasing efficiencies and the overarching objective of providing better outcomes for citizens, businesses and public servants though embracing the latest technological advances.

Delivery of this strategy is a major transformational programme which will require diligent planning, excellence in implementation, cultural change and an increase in capability across all Public Bodies. Successful implementation requires a detailed implementation plan with associated change and programme management. This will also require leadership and support at Ministerial and senior official levels across the Public Service, as well as the engagement of other key stakeholders, including the Private Sector, in creating a new and modern ICT-enabled Public Service.